- About Cxfirst
We help businesses deliver faster, smarter, and more meaningful customer interactions through intelligent automation and unified CX solutions.
- Who We Are
CXfirst is an AI platform that simplifies business-customer connections. It integrates communication, management, and analytics for seamless experiences, empowering teams to provide exceptional support.
1M +
50 +
95 %
99.9 %
- Our Approach
Intelligent CX. Measurable Impact.
Our Mission
To simplify and transform customer experience through intelligent automation—enabling businesses to deliver faster, more personalized, and efficient interactions at scale.
Our Vision
To become the global standard for AI-powered customer experience, where every interaction is seamless, context-aware, and driven by meaningful insights.
- Leadership
Kapil Sharma
CEO & Founder
Keertish Shrimali
Co-founder
Ganesh Marve
Chief Marketing Officer
- Why CXfirst
Built for Scale
AI-Driven Efficiency
Reduce workload with intelligent automation.
Seamless Experience
Deliver consistent support across all channels
Seamless Experience
Deliver consistent support across all channels
- Values
- 01
Customer-First Thinking
We prioritize customer needs in everything we build and deliver.
- 02
Innovation with Purpose
We leverage AI and technology to solve real-world business challenges.
- 03
Simplicity & Clarity
We believe powerful solutions should also be simple and easy to use.
- 04
Trust & Transparency
We build long-term relationships through honesty and reliability.
- Customer Stories
How Businesses Are Improving Their CX
99.9% Client
Satisfaction Rate
After evaluating multiple AI platforms, we chose CXFirst.ai for its unified approach to conversational intelligence, agent assist, quality monitoring, and analytics. It has given us complete visibility into customer interactions across the organisation, helping us improve operational efficiency while delivering a better customer experience.
Finance
Vice President, Customer Experience
Leading US Healthcare Organization
Before CXFirst.ai, we could only review a small sample of customer interactions. With its AI-powered conversation analysis, we can now analyse every interaction and identify coaching opportunities at scale. The insights have given our teams a much clearer view of quality and performance, helping us make more informed decisions.
Finance
Director, Contact Center Operations
US Financial Services Provider
- FAQ'S
We’ve Got Answers
What is CXfirst?
Organizations of any size can streamline operations, reduce costs, and improve customer experiences with robust software solutions.
Can CXfirst integrate with existing tools?
Organizations of any size can streamline operations, reduce costs, and improve customer experiences with robust software solutions.
How can I get started?
Organizations of any size can streamline operations, reduce costs, and improve customer experiences with robust software solutions.
What channels does CommX support?
Organizations of any size can streamline operations, reduce costs, and improve customer experiences with robust software solutions.
Is CXfirst suitable for growing businesses?
Organizations of any size can streamline operations, reduce costs, and improve customer experiences with robust software solutions.
More questions? Visit our docs or send us a message