Effective Date: 4/07/2024
These Terms of Service (“Terms”) govern your use of the software-as-a-service (SaaS) products and related services (““Services”“) provided by CXFirst AI LLP (“CXFirst”, “we”, “us”, or “our”). By accessing or using our Services, you agree to be bound by these Terms.
By creating an account, accessing our website (www.cxfirst.ai), or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Services.
CXFirst provides AI-powered customer experience solutions through our SaaS platform. Our Services include but are not limited to:
You must be at least 18 years old and have the legal capacity to enter into binding agreements. If you are using our Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
To access our Services, you must create an account by providing accurate and complete information including:
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access or security breach.
You may use our Services only for lawful business purposes in accordance with these Terms and applicable laws.
You may not:
CXFirst retains all rights, title, and interest in and to the Services, including all intellectual property rights. Our Services are protected by copyright, trademark, and other intellectual property laws.
You retain ownership of any content, data, or materials you upload to our Services (“User Content”). By using our Services, you grant us a limited, non-exclusive license to use, process, and store your User Content solely to provide the Services.
Any feedback, suggestions, or ideas you provide to us may be used by CXFirst without restriction or compensation.
Fees for our Services are as specified in your service agreement or on our website. All fees are non-refundable unless otherwise stated.
Payments are processed through third-party payment providers. By providing payment information, you authorize us to charge the applicable fees to your selected payment method.
If payment is not received when due, we may suspend or terminate your access to the Services until payment is made.
Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
We will process your data in accordance with applicable data protection laws, including GDPR, UK GDPR, and CCPA, as outlined in our Privacy Policy.
We implement reasonable security measures to protect your data, but cannot guarantee absolute security. You are responsible for maintaining appropriate security measures for your own systems and data.
We strive to maintain high availability of our Services but do not guarantee uninterrupted access. We may perform maintenance, updates, or modifications that may temporarily affect service availability.
We provide customer support as described in your service agreement. Support may include technical assistance, troubleshooting, and guidance on using our Services.
Our Services are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
To the maximum extent permitted by law, CXFirst shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our Services.
Our total liability to you for all claims arising from or related to these Terms or our Services shall not exceed the amount paid by you to CXFirst in the 12 months preceding the claim.
You agree to indemnify, defend, and hold harmless CXFirst and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses arising from:
You may terminate your account at any time by contacting us or through your account settings.
We may suspend or terminate your access to our Services at any time for:
Upon termination, your right to use our Services will cease immediately. We will delete your data in accordance with our Privacy Policy and applicable laws.
These Terms apply globally to all users of our Services, regardless of location.
You are responsible for ensuring that your use of our Services complies with all applicable local, state, national, and international laws and regulations.
Our Services may be subject to export controls and trade sanctions. You agree to comply with all applicable export laws and regulations.
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
Any disputes arising from these Terms or our Services shall be subject to the exclusive jurisdiction of the courts in India.
Before pursuing legal action, parties agree to attempt resolution through good faith negotiations and, if necessary, binding arbitration in accordance with applicable arbitration rules.
These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and CXFirst regarding the use of our Services.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
No waiver of any provision of these Terms shall be deemed a continuing waiver or waiver of any other provision.
You may not assign these Terms without our prior written consent. We may assign these Terms at any time without notice.
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government actions.
We reserve the right to modify these Terms at any time. When we make material changes, we will notify you via our website or direct communication and update the “Effective Date.” Your continued use of our Services after such changes constitutes acceptance of the new Terms.
For questions or concerns regarding these Terms of Service, please contact us at: